Air France’s La Premiere first class provides passengers with stress-free and seamless services, which cater to the needs of each traveler.
One hundred of specially trained ground staffs await travelers at airports. Each traveler is welcomed by a porter and an appointed staff member. First class travelers will be able to check in from an exclusive booth and are escorted to La Premiere lounge afterward.
At the lounge, staffs are on standby to assist with departure procedures and customs related to duty-free goods. The entire process takes about five minutes, during which the traveler will be served a welcome drink. A guestbook is available at the lounge, which allows first class travelers to express their feelings.
As part of “Multicultural Services”, staffs speaking languages from Japan, Korea, China, India, South America and the Middle and Near East are able to support the travelers.
La Premiere lounge is about 1,000 square meters in size, creating a comfortable and spacious environment. At the buffet corner, breakfast, lunch and dinner menus supervised by world-renowned chef Alain Ducasse are served. An a la carte menu offering French dishes prepared with Alain Ducasse’s recipes and fresh ingredients can also be ordered at any time. This service can cater to one’s allergies or arrange menus upon request.
A work space, library corner filled with newspapers, magazines and books (titles can be requested in advance), relaxation space and shower room are also available at the lounge.
The spa corner designed by luxury salon Biologique Recherche is one of the most popular spots within the lounge, where travelers can receive hand, body and facial care using natural skin care products, which last between 30 min to 2 hours. The 30-min course is free of charge.
When boarding the airplane, the traveler will be escorted by a staff member with a luxury car directly from the lounge. The same service is available when leaving the airplane.
These efforts paying off, Air France’s first class lounge ranked number 1 in the world, and the lounge restaurant supervised by Alain Ducasse also collected a Skytrax award. It seems that Air France’s excellent customer service has won the hearts of world-class travelers.